Written comments on file at our office from some of our current and former clients we've worked with....
February 23, 2010
Norbert has managed my property in Stockton close to 10 years. He is a very professional property manager who has taken the time to locate some decent tenants througout the years. We have encounter tenants with issues but again Norbert was on top of the situation. I don’t live in the area but Norbert always kept me aware of what was going on at my property and was always responsive to my needs. Norbert made my situation hassle free and for that I will always be grateful to the Karaoke King. I’d just like to take the time to thank you for the excellent service you have provided me over the years. It’s rare in this day and age to find someone who cares about the client. It shows in your work. If I ever return to live in Stockton you will be the first person I call. Take care. I will be in touch.
Lisa Burton, Oakland CA
Rcvd February 5th, 2009:
Let me start at the beginning, and share with you how this all began years ago. My wife, daughter and I had only been in Stockton 1 year when we met Norbert Huston. My wife and I had lived in the Bay Area for a number of years, and in 1996 we packed our belongings and moved to Stockton. The first year in Stockton we rented a small 2 bedroom duplex. The kitchen was extremely small, and the neighborhood was not very desirable. After living there a short time, I announced to my wife that we were going to try to purchase a home
We knew the type of homes that we were attracted to. We also, had a slight idea of the area we wanted to live in. Moreover, we knew we didn’t want to continue living in the area of the duplex. Both and my wife and I had stable jobs, had a good credit record and knew we would have to do this on our own. Both sets of parents had expressed concern about us purchasing a home, and so therefore we could not count on any gift monies to help us out.
Looking back, I think we drove our real estate agent crazy. Looking at so many houses she finally told me that if I found a house that both my wife and I could agree upon to call she and she would show it to us. She had told me about a home on Harding Avenue and suggested we look at it first, and if we liked it, she would gladly show us the inside. My daughter and I looked at it, and knew right away that my wife would love it. The first chance I had, I drove my wife by the home, and as I thought she feel in love with it. It was at this time, my wife agreed we wanted to purchase this home, and began to start the process to purchase it.
During the process of making ready to purchase it we met the listing agent of the property. The listing agent was, Norbert Huston. We found him to be very responsive in our needs, and made it easy as possible to purchase his home. Along the way, we had some areas to resolve with the sellers, and Norbert assisted our agent in helping us to purchase our home. The day finally came, and we got the keys to our new home and began moving in. A week before moving in, a co-worker had informed me that a car had jumped the curb, and ran into our front yard fence. There was a section of about 20 feet that needed repair. The sellers were not going to repair it, so Norbert took it upon himself and got the fence repaired and paid for it out of his own pocket.
We had now known Norbert Huston for about 12 years now, and he has become a close family friend. Most recently, we asked him to be our agent, and help us find a newer larger home. We got together with him several times in his office and discussed with him our needs and desires. He would email possible listings to us on a regular basis, and we would go through them and sort them out. There were times he would take us out to look at homes, even though he was very busy with other appointments. I will be the first to admit we are not the easiest couple to work with when we are looking at homes. I have my idea and she has hers, but through it all Norbert hung in there. Several times we found homes we liked and for one reason or another, the offers would fall through. Finally, Norbert (looking on his own time) found another home. He usually has Sundays off, but this time he wanted us to go look at this home. Again, my wife wanted daughter and myself to look at it first. We did, and Norbert found the perfect home for us. From the first time looking at it, until receiving the keys this evening, Norbert never gave up. There were times I was convinced it was not going to happen, but Norbert worked with the seller’s agent and made it work
Norbert told me this evening when I received the keys to the house that I was very “lucky” I don’t think so. I had Norbert on my side. He put up with a lot from me during this time, but if I had to do it again, I would want Norbert to be my agent again. He is a professional; you might not like what he tells you, but listen. I recommend anyone that is looking to purchase a home, seek his expertise out and hold on for the ride of your life. I am so lucky to have him as a close friend. If I could put a value on his friendship towards me and my family, I don’t think a million dollars would begin to cover it. He is worth much more that that.
David & Shirley Martin, Stockton CA
Rcvd April 10, 2008:
Dear Norbert and Nancy,
I just wanted to take a moment and thank both of you for providing
such great service over the last couple of years. Your property
management skills are unmatched and it has been a pleasure dealing
with the both of you! Please know that only due to unfortunate
circumstances out of my control did I have to move out of the
apartment on Dave Brubeck. Your hospitality over the last few years is
something that is hard to come by these days. I'm sure you have many
clients but the personalized service that you have provided me over
the last couple of years says a lot about the pride that you both take
in your work. I hope to stay in touch with the both of you for years
to come. Also could you please send me the contact information for Ed
Hurley, I would like to send him a thank you note as well.
Graduate Research Assistant
University of the Pacific
3601 Pacific Avenue
Rcvd June 15th, 2008:
Norb - thanks so much for the incredible job you did over the past
year. As I have often said, i could not have gotten through the year
without you. I love my home - and moving to southern California - I
felt so secure knowing that my home was in your care. Your frequent
communication, sound advice and meticulous attention to detail are
among the many things I valued. You are amazing - and as I have told
friends who are thinking about renting their homes, particularly in
the current economy, I strongly encourage them to seek your services.
I am confident that will be as eternally grateful, as I am, to been
affiliated with your business. Thank you. Thank you Thank you. You
set the bar - and raise it.
Chief of Staff
College of Letters and Science
Hi All, Let me begin by informing you that I am a Out of Town Investor. Currently I own several buildings in Stockton. Huston and Associates were my first choice when looking for a Property Management Company. Norbert has been all I could ask for, My buildings are located in a not so popular neighborhood, and it has been difficult to find qualified tenants.
They have held my hand through out this process, they always have time for. They make me feel like I am their only client, even with the volume of service that they provide to others.
Recently I was told by Norbert that finally we had a tenant for a unit that had been vacant for almost two years, all I need do was contact the local water company to begin service, Upon making that call I was informed that I had an outstanding bill for over a thousand dollars. Of coarse I was shocked because I never had a tenant in the building, and if I had a bill I should have been notified long before two years had gone by.
Let me tell you that I turned this matter over to Huston and Associates, after forwarding the details of my account over to the water company. They have since decided that I do not owe them any money, and that they will turn on the service for me with no deposit.
This is just another reason for using Huston and Associates, they put the time, and effort in resolving this matter for me. They over see all repairs, and major construction for me, and it has been a joy to work them...
For anyone seeking the service of a Property Manager, you will be hard pressed to find a company that is more loyal, more dedicated, more available than Huston and Associates. Do yourself a favor contact them soon..Alice D. Safford Property Management Corporation
Luther T. Jessie, Jr.
Rcvd 2-23-08 via email.
Raymond Lozano (Prospective Resident) Rcvd comment 1-14-2008
My name is Raymond Lozano. I am a school teacher with the Stockton
Unified School District. I wanted to take a moment to compliment you on
your website. I have visited MANY websites and have been thoroughly
disappointed with the selection of homes, the difficulty of use, lack of
directions and or pictures. Your website is by far the best that I have
seen. I am in the process of viewing the various homes for rent and
will be contacting you after I've had a chance to drive by some of the
properties I am interested in. I am primarily looking in the Spanos
East/Park/West area for a 4 to 5 bedroom home for my girlfriend and our
children. Thank you again.
Felicia & Nick Arbanas, Newark, CA
Dear Norbert & Nancy Huston;
I wanted to write a quick little note to tell you how much my husband and I have enjoyed doing business with you. You have been a tremendous pleasure to work with and I would recommend you to friends and family anytime. We will miss our duplex and we have a lot of memories there. I hope the next residents you get there are as pleasant as we were...LOL! Thanks again, Sincerely (rcvd 10-1-07)
Chris & Jill Hygelund. Los Gatos, CA
Thank you for all the years of friendly and very professional service. I have sincerely enjoyed the relationship and can be counted upon as a referral any time. Please keep me posted from time to time......
An and Rumi Hong, Santa Cruz
Dear Norbert and Nancy, (rcvd 9-29-03)
An and I would like to thank you for your help with the property sale. We appreciated and were impressed by your trustworthy and conscientious manner in which you handled our business.
As we felt more comfortable relying on you, we also felt more comfortable with our decision and timing to sell the property. We wish you more success with your business, and at home too.
An and Rumi Hong
P.S. We will gladly recommend you to any one buying or selling real estate in your county.
Gerald & Eva Bolint, Stockton CA
"When my wife and I decided it was time to purchase a home we contacted several Realtors in order to compare skills, approaches, etc. After some rather disappointing contacts we met Norb Huston of Huston Associates. Norb's knowledge of the real estate market combined with his strong work ethic and contagious enthusiasm re-energized our search efforts. As a direct result of his assistance we located and purchased a home which met all of our criteria in terms of price, location and condition as well as general fit with our needs as homebuyers. We highly recommend Huston Associates to anyone who is involved in a home search and who is interested in working with an honest, hardworking and extremely knowlegable Realtor. My wife and I certainly consider ourselves lucky in this regard."
Phyllis Peck, Alameda CA
"Dear Norbert & Nancy,
While tidying up the cubbyhole where I keep "ALL" my paperwork concerning our rental in Stockton, I decided I am long overdue in thanking you for your constant good care of the property and all that happens with it. You are worth every penny you receive (& much more) and have always been honest with me in what is needed and not needed. The luckiest day I've had was to call the lady from Huston's who had sent me a card in case I wanted to sell or have property managed, and she directed me to you. Praise God she did. I certainly wasn't doing a good job myself. Your expertise is greatly admired and appreciated by me. Thank you again (& again & again) and may God be with you as you continue there in Stockton."
Lance & Crystine Goebel, San Diego
August 30, 2004:
We have greatly enjoyed working with Norbert Huston. It is refreshing to know an agent so committed to serving his clients. His high ethical standards, his knowledge of Real Estate management AS WELL AS Sales, set him apart from other agents.
Norbert is well informed and was committed to representing our best interests. Norbert made himself available at a moments notice and has never failed to impress us with his varied and substantial knowledge of every aspect of the management and sale of real estate. His work for us has been complete and satisfying in every way, and so we recommend Norbert Huston with great enthusiasm and confidence. He is a true professional who went above and beyond the call. We would, without a doubt, recommend Norbert to anyone looking for a real estate agent or a property manager.
Lance and Crystine Goebel
Stephen Modesto, Stockton
Norbert & Nancy:
Thank you many times over for being there in the sale of the estate to help me in troublesome times. Now the sun shines in our home and it's filled with laughter-peace-and love. Thank you!
Bob Stanford, Stockton CA
November 17, 2000 Dear Norbert...
I would like you to know how much I appreciated your professionalism in both the management and selling of my parent's properties. Dealing with my father's estate has been a long affair. Since you managed the family properties, it seemed only fitting for you to sell them also. Within days of the listing, we reviewed multiple offers, accepting the best. You kept me informed of the escrow progress, and your attention to the details of the many documents was impressive to me. Having worked as a real estate appraiser in the Stockton area for 24 years, I know the importance. With that in mind, I would like you to continue in the management of the remaining property, and will recommend your company, Huston Associates.
Sincerely, Bob Stanford
Joan Drew, Oakland CA
November 11th, 2000
Thank you so much for the fast action selling my house. Two weeks to find a committed buyer! That's fantastic! The only thing I regret is not having you as my property manager any more and not having found you sooner. The years of trying to manage things myself long distance were disastrous, to say the least. Having you as the intermediary between myself and my tenants was invaluable, and the many minor and major miracles you produced for me were priceless. Just to name a few: getting the insurance company to pay for a new sewer line, finding tenants who paid the rent faithfully, and (unable to mention due to confidentiality of circumstance). That's a lot!! Not to mention handling the bills and the vagaries of life in a rental-gardeners who don't show up; end of the year statements to help with taxes...I could go on and on. Oh, and the fun of our frequent e-mail correspondence that made things go so smoothly and elegantly.
Thank you from the bottom of my heart. I hope that we can keep up with each other at least occasionally. I would love to hear how you and Nancy are doing and the latest about the real estate market in Stockton.
With my very best wishes and appreciation, please find a bonus enclosed herein. Signed, Joan Drew